The bay has many faces and we will do our best to make your journey the most comfortable, but we always recommend the below for your comfort and safety:

​Bring layers of clothing, as it’s better to take layers off versus not having layers to put on. Please note, we will ask you to take your shoes off upon boarding the boat, and we provide sanitized SUPER COMFY slippers. We also have cozy sanitized deck blankets, as well.

ChinChin provides a safe and smooth ride on San Francisco Bay. Typically, guests do not experience seasickness, as ChinChin has very stable platforms. However, that being said, we are on the Bay, and recommend purchasing necessary medications that you may need prior to boarding if you are prone to seasickness. We do not have any medications on board.

If you are running late, please give us a call: (415)519-0738. We can wait up to 30 minutes beyond your scheduled departure time. If you need to cancel LESS THAN 72 hours before departure your payment is nonrefundable. If you selected any same-day packages and cancel, a 20% cancellation fee will be retained, with the remainder being refunded.

The Captain reserves the right to cancel or delay the charter, due to weather or unforeseen circumstances. The Captain has ultimate authority and say on all activities on ChinChin that would imperil the safety of passengers, crew or boat.

​Our Captains continuously monitor the weather as part of their professional responsibilities to the vessel and client. They are the only person who may cancel a charter due to weather. If there is extreme weather and our captain deems it unsafe to operate we will offer a refund and/or a reschedule. Extreme weather in the Bay Area is categorized as heavy rain and/or strong wind and/or waves.

We will contact you, the client, 72-24 hours before your event in such case, except for same day reservations.

Bareboat charter fees fees do not include gratuity for the captain and crew. We encourage you to present gratuity directly to your Captain in cash if appropriate.  The customary gratuity is 8% and 12% of the vessel rental cost and is divided equally among all.

As you leave the Ferry Building, turn to you your right and walk to the next building which is Pier 1 ½. You will see La Mar Restaurant and a sign that says Water Taxi. Walk straight through and you will see the dock. Should you require assistance please call (415)519-0738.

San Francisco’s historic Ferry Building houses a vibrant artisan marketplace. Local farmers, artisan producers, and independently owned and operated food businesses showcase the best of Northern California. For a list of all the world-class restaurants, cafes and beverage options for your to-go picnic needs, visit the Ferry Building Marketplace online here: https://www.ferrybuildingmarketplace.com/merchants/

It might feel a little different, but we are still committed to providing you with a unique experience on the Bay.

Mask wearing is required for all passengers. Hand washing and sanitizing protocols are in place. Where possible, remain physically distant from others (6 ft apart). Please adhere to these guidelines, for the healthy and safe of our guests and crew.

You can rest assure that we are adhering to San Francisco County, State and CDC guidelines, and are ready to welcome you.

• Crew sanitizes the boat before and after each trip
• Hand sanitizers available
• Contactless payment systems and electronic forms availiable
• Adhere to current mask-wearing guidelines for outdoor activities